online collaboration & communication

Integrating various open standard Internet technologies, proven management concepts and professional interface design can be used to create a real-time project management collaboration environment. Some specific examples of this type of collaboration solution are explained below.

Internal SystemOne Desktop Development Systems at MCI

ProjectCentral
(projectcentral.mcilink.com)

The ProjectCentral Intranet application handles many business processes in the SystemOne Desktop Development organization at MCI in an online collaborative Intranet environment. ProjectCentral handles; scheduling, status flow, document management, daily and weekly status reporting, issue tracking, resource tracking, assessment and change request approval routing, test case tracking, budgeting, project sizing and other aspects of project and release management. All pertinent data regarding projects and releases for many of the teams in the SystemOne Desktop Development group is stored, maintained and managed by ProjectCentral. Some of the functions that have been implemented in the ProjectCentral solution are:

· Document Management	· Budgeting	· Scheduling
· Requirements Tracking	· Approval Processes	· Time Tracking
· Change Management	· Staffing	· Reporting

System Support Asset and Ticket Tracking
(sst-cs.mcilink.com)

The asset tracking system entails an online collaborative Intranet site of all assets such as laptops, desktops, server, printers, etc and the staff assignments of each. Moreover, the application maintains the configuration of each asset. Extensive reporting by manager, employee and asset type is provided.

The ticket tracking system is a ticket entry and management application for the system support team. SystemOne Desktop Development staff enters requests (tickets) that the system tracks, manages and routes to the appropriate support team members. Comprehensive messaging is sent to the support team via email, pda, phone or pager for immediate response.